Technical Support I-Salesforce

Pune, India🌐 Remote💼 Full-time🗓 2026-09-02 → 2026-09-26

Core

First point of contact for customers managing inbound service requests, executing environment upgrades, and troubleshooting technical issues.

Role type

Customer Support Engineer (Salesforce/SaaS)

Builds

Customer environment upgrades and resolved technical issues for SaaS clients

Domain

SaaS / Digital Transformation / Manufacturing Software

Deliverable

client delivery

Required skills

troubleshooting, root cause analysis, SaaS platform experience, relational databases (Oracle/SQL Server), Salesforce CRM, mobile application support (iOS/Android/Windows), case management systems

Preferred skills

Salesforce Administrator certification, ITIL/Help Desk frameworks

Technologies

XML, Web Services, HTML, Java, JavaScript, Salesforce (SFDC)

Responsibilities

Manage and execute customer environment upgrades, troubleshoot and resolve customer issues, handle post-upgrade queries, assist with Tier 2 support cases, maintain accurate system data for account upgrades

Seniority

Mid-level, hands-on IC

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About Ptc

PTC has a unique culture, which is fast-paced, driven and self-reliant. We are looking for talented, enthusiastic, and career-minded individuals to join our Professional Services PMO organization where you will have the opportunity to lead consulting services projects while working with a well-established and growing number of companies in a range of industries. From Aerospace & Defense to High Tech to Industrial Products and even Footwear & Apparel, PTC’s customer base is as far reaching as the products you use every day. As a member of the Global PMO team, you lead clients to value with PTC