Senior Implementation Program Manager
Core
Leading complex customer onboarding and implementation programs for Arena PLM and QMS solutions, serving as the primary owner of execution, governance, and risk management.
Role type
Senior IC implementation program manager (SaaS)
Builds
Customer implementations for Product Lifecycle Management (PLM) and Quality Management System (QMS) solutions
Domain
Enterprise SaaS, Product Lifecycle Management, Quality Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program/project implementation management leadership, enterprise transformation program management, executive communication, stakeholder management, steering committee leadership, full project lifecycle management (PMI/Agile), multi-project management
Preferred skills
Industry-specific processes (High-tech Electronics, Medical Device, Aerospace & Defense), PLM/QMS system experience, Smartsheet expertise, Cloud-based SaaS offerings experience, PMP or PgMP certification
Technologies
Smartsheet
Responsibilities
Develop and manage project plans, milestones, and timelines for strategic customer implementations; Establish clear customer responsibilities and drive accountability for commitments; Operate and participate in customer steering committees; Refine standardized project schedules, reporting frameworks, and governance templates; Coach team members to strengthen project management capabilities
Seniority
Senior, hands-on IC