Director Solutions Consulting South East
Core
Lead a geographically distributed Solutions Consulting team to shape AI and cloud customer experience strategy for enterprise clients across Southeast EMEA.
Role type
Director, Solutions Consulting (Regional Leadership)
Builds
AI-powered customer experience solutions, Genesys Cloud, CCaaS, and digital capabilities for enterprise organizations
Domain
Enterprise Software, Customer Experience (CX), AI, Cloud
Required skills
Solutions Consulting leadership, geographically distributed team management, enterprise sales strategy, AI and CCaaS expertise, executive communication, data-driven storytelling, strategic judgment, cross-functional collaboration, enterprise software knowledge
Preferred skills
Advanced degree, additional languages for Southeast EMEA markets, executive customer engagement experience
Technologies
Genesys Cloud, CCaaS, AI, digital technologies
Responsibilities
Lead and develop a high-performing, geographically distributed Solutions Consulting team across multiple countries; Own the end-to-end Solutions Consulting strategy for the region; Drive an AI-first culture of continuous innovation; Partner with Sales and regional leaders to influence go-to-market strategy; Elevate the team's impact as trusted advisors through consultative engagement and solution design; Drive alignment between customer priorities and tailored, data-driven solutions; Strengthen strategic relationships with customers, partners, and the technology ecosystem; Influence product and technology direction by translating regional customer needs; Monitor team performance and business impact; Advance team expertise across AI, CCaaS, and emerging technologies
