Director, Solutions Consulting Middle East & Africa
Core
Lead a geographically distributed Solutions Consulting team to shape regional strategy and execute AI-powered customer experience solutions for enterprise clients in Saudi Arabia, the UAE, and South Africa.
Role type
Director, Solutions Consulting (Regional Leadership)
Builds
AI-powered customer experience solutions (Genesys Cloud, CCaaS) for enterprise organizations
Domain
Enterprise Cloud Software / Customer Experience / AI
Required skills
Solutions Consulting leadership, geographically distributed team management, enterprise sales cycle influence, AI strategy, consultative engagement, data-driven storytelling, executive communication, strategic judgment, cross-functional collaboration, fluency in English and Arabic
Preferred skills
Advanced degree, experience in Saudi Arabia/UAE/South Africa, executive customer engagement, partner ecosystem management
Technologies
Genesys Cloud, CCaaS, AI, automation, digital technologies
Responsibilities
Lead and develop a high-performing, geographically distributed Solutions Consulting team across Saudi Arabia, the UAE, and South Africa; Own the end-to-end Solutions Consulting strategy for the region; Drive an AI-first culture of continuous innovation; Partner with Sales and regional leaders to influence go-to-market strategy; Elevate the team's impact as trusted advisors; Drive alignment between customer priorities and tailored, data-driven solutions; Strengthen strategic relationships with customers, partners, and the broader technology ecosystem; Influence product and technology direction by translating regional customer needs; Monitor team performance and business impact; Advance team expertise across AI and emerging technologies
