Experience Acceleration Sr. Architect

Florida, USA🌐 Remote💼 Full-time💰 $117,100–$117,100🗓 2026-09-14 → 2026-09-25

Core

Design, build, and operate AI-powered customer experience solutions and agentic virtual agents using Genesys Cloud to deliver personalized service and automation.

Role type

Senior IC AI/ML Architect (Customer Experience)

Builds

AI-powered experiences, agentic virtual agents, and automation workflows for enterprise customers

Domain

Customer Experience (CX) / Artificial Intelligence / Enterprise Software

Deliverable

production ML models | product features

Required skills

JavaScript/TypeScript, Python, REST APIs, OAuth, Git, LLMs, agentic workflows, tool/function calling, cloud development patterns

Preferred skills

Agentic Virtual Agents, Generative AI, AWS, contact center operations, CRM integrations

Technologies

Genesys Cloud, LLMs, AWS, JavaScript, TypeScript, Python

Responsibilities

Own technical solutions from architecture through deployment; Design and build AI/Agentic Virtual Agent experiences; Create reusable components and reference architectures; Translate business problems into technical requirements and working software

Seniority

Senior, hands-on IC

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About Genesys

Software Development8600Menlo Park, CA, US

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems and data across the enterprise to driver customer loyalty, business growth and operational efficiency. We’re building AI where it matters, empowering employees to shape the future of customer experience through meaningful, real-world innovation. To learn more, visit www.genesys.com.