Senior Customer Success Manager - Onshape
Core
Primary post-sale point of contact for a portfolio of customers, focusing on onboarding, driving product adoption, and supporting contract renewals for Onshape CAD platform.
Role type
Senior Customer Success Manager
Builds
Customer retention, revenue growth through license expansion, and advocacy within the CAD/design industry.
Domain
CAD software / Computer-Aided Design
Deliverable
client delivery
Required skills
B2B account management, CRM tools proficiency, stakeholder navigation, contract negotiation, onboarding and training, surveying and feedback analysis
Preferred skills
CAD or design background
Responsibilities
Manage hybrid portfolio of SMB, Mid Market, and Enterprise accounts; Build relationships to ensure fulfilling product use; Navigate customer organizations to strengthen business understanding; Act as voice of customers internally; Ensure proper onboarding and training; Connect customers with internal/external resources; Review and negotiate license renewals; Encourage revenue growth through expansion; Instill enthusiasm leading to advocacy.
Seniority
Senior, hands-on IC