Lead Software Engineer, CRM and Integrations
Core
Lead Software Engineer designing, building, and scaling deep integrations between Genesys Cloud and major CRM platforms (Salesforce, ServiceNow, Zendesk) and telephony providers.
Role type
Lead Software Engineer (Full-stack, Cloud/Integration)
Builds
Scalable, secure, and reliable UIs and services for CRM integrations and message routing across voice and digital channels.
Domain
Customer Experience (CX) / CRM / Cloud Infrastructure
Required skills
Full-stack development, Modern JavaScript frameworks (React, Vue, Svelte), Node.js (NestJS), REST APIs, Cloud-native architecture, Event-driven systems (Kafka, Kinesis, SQS), OAuth 2.0/PKCE, WebRTC, Automated testing, AWS infrastructure.
Preferred skills
AI-assisted development workflows, Mentoring peers, Incident response leadership.
Technologies
AWS, Kafka, Kinesis, SQS, Salesforce, ServiceNow, Zendesk, React, Vue, Svelte, NestJS, WebRTC.
Responsibilities
Build modern integration solutions using web UI frameworks and cloud services; Develop and maintain integration capabilities with mainstream CRM systems; Partner with product, engineering, security, and operations teams; Write and maintain automated tests across unit, integration, and end-to-end layers; Deploy, automate, and maintain large-scale AWS infrastructure; Troubleshoot production incidents with urgency; Mentor peers and share best practices.
Seniority
Lead/Staff, hands-on IC with technical leadership.
