Customer Success Manager
Core
Senior Customer Success Manager ensuring delighted experiences and value realization for North America's Direct Strategic/Enterprise and Commercial customers.
Role type
Senior Customer Success Manager
Builds
Partnership operating framework and adoption programs for key accounts
Domain
Manufacturing software (CAD, PLM, SLM, ALM)
Deliverable
client delivery
Required skills
Account management, stakeholder engagement, adoption program management, executive communication, business value translation, project coordination
Preferred skills
Experience with accounts >$2B annual revenue, domain expertise in CAD/PLM/SLM/ALM, matrix environment navigation
Technologies
CAD, PLM, SLM, ALM
Responsibilities
Ensure delighted customer experiences, advance relationships with strategic/enterprise customers, establish partnership frameworks, act as trusted advisor to client executives, serve as voice of the customer, manage adoption programs for key accounts, ensure successful adoption of acquired solutions
Seniority
Senior, hands-on IC
