Professional IT Support
Core
Provides Tier 1 and Tier 2 IT infrastructure support, including Service Desk, Site Support, and Infrastructure Run activities for the EMEA North Cluster.
Role type
IT Infrastructure Support Engineer (Tier 1 & 2)
Builds
IT support services and infrastructure stability for internal business users in EMEA North.
Domain
IT Services / Infrastructure Support
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows 10/11 troubleshooting, Microsoft 365 administration, Active Directory/Entra ID management, networking fundamentals (TCP/IP, DNS, DHCP), ITIL processes, endpoint management (Intune, SCCM), hardware troubleshooting, ServiceNow ticketing, technical documentation
Preferred skills
PowerShell scripting, Azure/Entra ID cloud administration, Microsoft Teams Voice/Rooms support, infrastructure monitoring, ITIL Foundation certification
Technologies
Windows 10/11, Microsoft 365, Active Directory, Entra ID, Intune, SCCM/MECM, Autopilot, ServiceNow, TCP/IP, DNS, DHCP, Wi-Fi, VPN, BitLocker, PowerShell
Responsibilities
Handle Tier 1 and Tier 2 incidents and service requests within SLAs, provide onsite support across North Cluster locations, manage end-user device lifecycle and asset deployment, escalate complex issues to specialist teams, maintain technical documentation and SOPs
Seniority
Mid-level, hands-on IC