PLM Technical Support Engineer
Core
Providing technical support and success management for enterprise business applications, ensuring customer satisfaction through solutions and workarounds.
Role type
Technical Support Engineer (PLM)
Builds
Customer solutions and knowledgebase articles for enterprise applications
Domain
Manufacturing software / PLM / Enterprise applications
Deliverable
client delivery
Required skills
Troubleshooting complex applications, Database management, Application server configuration, Performance tuning, Cross-functional collaboration, Knowledgebase creation, Japanese business culture understanding
Preferred skills
Java technology experience, .Net technology experience, Internet application technologies (HTML, XML, protocols), Weekend support availability
Technologies
Java, .Net, HTML, XML, Web Server, Database, Application Server
Responsibilities
Provide solutions and workarounds for customer issues, Collaborate with developers and product owners to deliver solutions, Create and improve knowledgebase articles, Participate in training and workshops, Deliver success management services
Seniority
Mid-level, hands-on IC