Product Manager, Customer Education
Core
Lead the strategy, planning, and lifecycle of a technical education portfolio to help customers, partners, and employees maximize the value of the Genesys Cloud platform.
Role type
Product Manager, Customer Education
Builds
Technical education portfolio (instructor-led training, eLearning, labs, workshops, videos, microlearning) for Genesys Cloud customers and partners
Domain
Enterprise SaaS / Customer Experience / AI
Deliverable
product features
Required skills
Product strategy, portfolio management, roadmap development, data analysis, stakeholder influence, cross-functional collaboration, business case development, product lifecycle management
Preferred skills
Customer education/enablement portfolio management, enterprise SaaS experience, AI-enabled tools familiarity
Technologies
Genesys Cloud, AI-enabled planning and content development tools
Responsibilities
Define and execute education portfolio strategy aligned with business priorities; Analyze customer feedback and learner data to identify opportunities; Develop portfolio roadmaps and actionable initiatives; Partner with instructional designers and SMEs to deliver learning experiences; Monitor portfolio performance using adoption metrics; Champion scalable processes and modern tools for portfolio management
Seniority
Mid-Senior, hands-on IC
