Director, Product Management – Digital AI Engagement
Core
Define and execute strategy for AI-powered asynchronous engagement (messaging, email, proactive/predictive engagement) to embed AI into real customer journeys and operational workflows.
Role type
Director, Product Management (Strategy & Leadership)
Builds
AI-powered customer engagement experiences and automation workflows within Genesys Cloud
Domain
Enterprise SaaS, Customer Experience (CX), Artificial Intelligence, Contact Center
Deliverable
production ML models | product features
Required skills
Product strategy definition, AI product operationalization, cross-functional leadership, enterprise SaaS experience, automation platform expertise, outcome-based metric definition, executive influence
Preferred skills
Agentic AI solutions, virtual agents, CRM/CX platform familiarity, matrixed organization navigation
Technologies
Genesys Cloud, conversational AI, generative AI, workflow automation
Responsibilities
Define vision for AI-powered asynchronous engagement; Partner with engineering/data science to integrate AI into customer journeys; Establish portfolio priorities for automation depth; Engage enterprise customers to validate AI approaches; Build and coach a product team focused on AI-native outcomes; Present strategy and business outcomes to senior leadership
Seniority
Director, strategic leadership with hands-on product ownership