Senior Director, Product Management
Core
Define and execute the vision for a flexible user experience framework unifying workspaces across Genesys Cloud, transitioning from manual configuration to AI-supervised outcomes for human-AI collaboration.
Role type
Senior Director, Product Management (Strategy & Execution)
Builds
Genesys Cloud user experience framework and AI-supervised engagement layers
Domain
Enterprise CX, AI-powered experience orchestration, Contact Center
Deliverable
product features
Required skills
Product vision setting, cross-functional influence, customer research, information architecture, executive communication, roadmap management, ROI analysis, change management
Preferred skills
Contact center agent experience, user experience frameworks
Technologies
AI, Bots, Cloud technologies, Data Insights, Visualizations
Responsibilities
Set product vision and own execution across a matrixed organization; Establish inclusive frameworks for information architecture and design; Influence cross-team discussions with product, engineering, and design; Manage executive-level communications on rollout and adoption; Drive development and prioritization of product roadmaps; Partner with stakeholders to capture requirements and enable user adoption; Analyze initiatives for ROI and operational excellence; Present strategy and performance to executives and at industry events; Manage product teams across multiple geographic locations; Translate customer needs into agile plans.
Seniority
Senior Director, hands-on IC with strategic oversight