Customer Success Director
Core
Driving customer value creation, business transformation, and growth for strategic enterprise accounts in the Financial Services and Insurance (FSI) vertical.
Role type
Senior individual contributor Customer Success Director
Builds
Customer success strategies, executive business reviews, and long-term transformation plans for FSI clients
Domain
Financial Services and Insurance (FSI) / Customer Experience (CX)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Strategic account management, business transformation leadership, executive stakeholder engagement, value-based consulting, cross-functional collaboration, territory planning, renewal management, cross-sell/up-sell strategy
Preferred skills
Management consulting background, MBA or equivalent advanced degree, experience with Digital & AI integration
Technologies
Salesforce, Gainsight, PowerPoint, Excel, Word
Responsibilities
Own and drive customer outcomes across a portfolio of strategic accounts; Lead execution of customer success strategies focusing on transformation; Partner with marketing to integrate Genesys's point of view on customer experience; Facilitate strategic workshops to uncover value creation opportunities; Serve as a strategic advisor to Customer Success Managers; Establish and lead regular Executive Business Reviews; Drive collaboration with Onboarding, Professional Services, Renewal Management, and Sales; Prepare and deliver territory plans to define account strategies
Seniority
Senior, hands-on IC with leadership profile
