Solutions Consultant
Core
Pre-sales consultant advising enterprise customers on Genesys Cloud CX AI-powered experience orchestration solutions.
Role type
Solutions Consultant (Pre-Sales)
Builds
Genesys Cloud CX platform features and AI-driven customer experience solutions
Domain
Customer Experience (CX), Contact Center, Cloud Computing, Artificial Intelligence
Deliverable
product features
Required skills
Pre-sales consulting, RFP/RFI management, stakeholder engagement, custom demo design, Proof of Concept (PoC) leadership, project management, analytical capabilities, industry trend analysis
Preferred skills
Cloud computing, artificial intelligence, contact center industry experience
Technologies
Genesys Cloud CX, AI, database technologies, networking technologies
Responsibilities
Engage with customers to understand business needs and articulate solution value; Support and lead RFP & RFI processes; Deliver presentations and lead discussions with key stakeholders; Design and execute custom demos; Lead Proof of Concept (PoC) initiatives; Manage multiple projects to ensure smooth pre-sales process; Collaborate with internal teams to refine solutions and drive innovation
Seniority
Mid-level, hands-on IC
