Senior Partner AI Architect
Core
Design and deploy production-ready AI systems for customer experience orchestration, integrating LLMs, RAG, and agentic workflows to enhance enterprise contact centers and service journeys.
Role type
Senior IC AI Architect (Presales & Partner Enablement)
Builds
Scalable AI solutions, reusable technical assets, reference architectures, and production pilots for Genesys Cloud CX and AI.
Domain
Enterprise Customer Experience (CX) / AI Orchestration / Contact Center Technology
Deliverable
production ML models | product features
Required skills
AI system architecture, RAG and knowledge base design, LLM orchestration and prompt engineering, enterprise integration (RESTful APIs, event-driven), AI evaluation and governance frameworks, technical demonstration and solutioning, executive stakeholder management, hands-on AWS/Salesforce/ServiceNow experience.
Preferred skills
Genesys Cloud platform expertise, GSI partner ecosystem experience, predictive AI and Agentic Virtual Agents knowledge.
Technologies
LLMs, RAG, AWS, Salesforce, ServiceNow, Meta, Guidewire, RESTful APIs, MCP, A2A.
Responsibilities
Design end-to-end AI systems for CX use cases; optimize RAG and knowledge architectures; establish AI evaluation frameworks; engineer contextual AI experiences leveraging real-time data; design for scalability, latency, and cost efficiency; support Partner Development Lab configurations; provide technical escalation for complex integration issues; mentor partner solution teams; assist with technical field readiness and demo environments; co-sell in high-impact opportunities; provide feedback to Product Management; influence CIO/CTO stakeholders.
Seniority
Senior, hands-on IC with strategic partner enablement scope
