Machine Learning Engineer, CX Intelligence
Core
Design and scale multi-agent systems to automate complex customer support workflows, connecting LLMs with internal APIs and tools for Coinbase's Chat and Help Center.
Role type
Senior IC Machine Learning Engineer (Agentic Systems)
Builds
Multi-agent platforms powering Coinbase Chat, Help Center, and agent tooling
Domain
Fintech / Customer Experience AI
Deliverable
production ML models
Required skills
Multi-agent orchestration (LangGraph, Google ADK), LLM lifecycle management, Python microservices, asynchronous programming, vector databases, RAG, fine-tuning, prompt engineering, LLM-as-a-judge evaluation
Preferred skills
Experience with autonomous AI action loops (Loop/ReAct), structured output parsing (Pydantic, JSON mode)
Technologies
LangGraph, Google ADK, Model Context Protocol (MCP), Pinecone, Weaviate, Python
Responsibilities
Architect multi-agent systems to automate customer support procedures; Build and scale integrations connecting LLMs with internal APIs and databases; Develop automated evaluation pipelines for AI agents; Implement RAG and fine-tuning for compliant chatbot responses; Ship resilient, low-latency Python services; Partner with Product to translate business logic into agent procedures
Seniority
Senior, hands-on IC