Forward Deployed Solution Architect – Applied AI FDE
Core
Embed with enterprise customers to architect and deliver scalable AI-native solutions using LLMs and RAG pipelines, transforming field insights into reusable platform patterns.
Role type
Senior Field Product Architect (Applied AI)
Builds
Production-ready AI solutions and reusable architectural frameworks for the ServiceNow Now Platform
Domain
Enterprise SaaS / Generative AI / Cloud Infrastructure
Deliverable
production ML models | product features
Required skills
LLM-based system design, RAG pipeline architecture, workflow orchestration, Python, SQL, cloud infrastructure (AWS/Azure/GCP), Terraform, stakeholder management, solution consulting
Preferred skills
LangChain, Semantic Kernel, vector databases, low-code tooling, AI governance, ServiceNow platform familiarity
Technologies
Python, SQL, LangChain, Semantic Kernel, Terraform, CloudFormation, AWS, Azure, GCP, vector DBs
Responsibilities
Lead strategic discovery workshops to identify high-impact AI opportunities; Design AI-native systems using LLMs and retrieval logic; Collaborate with engineers to build and iterate functional solutions; Create repeatable frameworks and modular components; Influence executive buy-in through solution framing; Capture field feedback to shape product strategy; Enable scale through documentation and technical onboarding
Seniority
Senior, hands-on IC with strategic influence
