Senior Technical Account Manager
Core
Drive meaningful customer outcomes for strategic enterprise accounts by acting as a trusted advisor on Genesys Cloud architecture and ensuring scalable, resilient solutions.
Role type
Senior Technical Account Manager
Builds
AI-powered experience orchestration platform for enterprise contact centers
Domain
Customer Experience (CX) / Contact Center / Cloud SaaS
Deliverable
client delivery
Required skills
Cloud contact center technologies, IP Telephony, IVR, routing, workforce management, enterprise SaaS platforms, risk mitigation, technical enablement, usage trend analysis
Preferred skills
Python scripting, regulated/high-scale environment support, conversational AI, automation, analytics, Agentic AI concepts
Technologies
Genesys Cloud, Python
Responsibilities
Own end-to-end technical relationship for strategic accounts, act as trusted advisor on architecture, lead cross-functional collaboration, influence customer strategy, drive proactive risk identification, lead operational reviews, advocate for customer needs in product roadmap, analyze usage trends, develop technical enablement materials, manage critical situations
Seniority
Senior, hands-on IC
