IT Support Engineer L1
Core
Provide Level 1 technical support for end users, troubleshooting software and network issues within a Windows environment.
Role type
L1 IT Support Engineer
Builds
Maintains stable IT operations and user productivity for corporate employees
Domain
Enterprise IT / Desktop Support
Deliverable
client delivery
Required skills
Windows 10/11 troubleshooting, Active Directory management, ticketing system proficiency, remote support tools, basic networking concepts
Preferred skills
macOS support, Microsoft 365 expertise, CompTIA A+/Network+/ITIL certifications, bilingual English/French
Technologies
ServiceNow, Jira, Zendesk, Freshdesk, Microsoft 365, TeamViewer, AnyDesk, Remote Desktop
Responsibilities
Troubleshoot software problems across Windows environments, assist with network connectivity issues, perform basic Active Directory tasks, log and manage support requests in ticketing systems, escalate unresolved issues to Level 2/3, deliver professional support to end users via phone/email/in-person
Seniority
Junior, entry-level IC
