Senior Manager, Technical Account Management
Core
Lead a Technical Account Management team to deliver AI-powered customer experience orchestration services for enterprise clients.
Role type
Senior Manager, Technical Account Management
Builds
Genesys Customer Experience Platform (Premise and Cloud Care Offers)
Domain
Customer Experience / Communications Technology / AI
Deliverable
client delivery
Required skills
team leadership, project management, cloud concepts, contact center best practices, stakeholder negotiation, conflict management, strategic planning, KPI definition, pre-sales engagement
Preferred skills
business acumen, innovation driving, cross-functional collaboration
Technologies
Genesys Cloud, AI orchestration platforms
Responsibilities
Lead and mentor a technical team in Nordics/Benelux, oversee project execution and service delivery models, define and execute improvement programs based on KPIs, act as a point of contact for critical situations, contribute to pre-sales cycles and RFP responses, build relationships with internal departments and external partners.
Seniority
Senior Manager, hands-on leadership