National Operations Manager, Commercial Risk
Core
National Operations Manager optimizing operational processes, ensuring service excellence, and driving compliance within the Commercial Risk segment.
Role type
Senior IC operations manager (commercial risk)
Builds
National operational standards, streamlined workflows, and KPI dashboards for Commercial Risk servicing.
Domain
Insurance brokerage / Commercial Risk
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process improvement methodologies, data analysis, regulatory compliance, change management, agency management systems, cross-functional leadership
Preferred skills
Mergers and acquisitions integration, automation tool implementation
Technologies
Microsoft Office Suite, agency management platforms
Responsibilities
Develop national operational standards and best practices; Identify inefficiencies and lead workflow streamlining initiatives; Ensure adherence to regulatory requirements and internal controls; Collaborate with IT to optimize agency management systems; Establish KPIs and reporting dashboards; Partner with regional leaders to align initiatives with business objectives; Provide subject matter expertise to regional teams; Lead operational integration during M&A or restructuring.
Seniority
Senior, hands-on IC with strategic influence
