Change Enablement Lead (m/f/d)
Core
Drive the adoption and sustainable embedding of new ways of working, tools, and standards across support, service delivery, and IT operations teams in a global healthcare organization.
Role type
Senior Change Enablement Lead
Builds
Adoption of new processes, tools, and AI-driven workflows across 19 countries
Domain
Healthcare / IT Operations / Organizational Transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Change management, organizational enablement, transformation program leadership, adoption KPI definition, training program design, stakeholder engagement, cross-functional collaboration, structured KPI-driven approach, digital and AI workflow affinity
Preferred skills
Experience in IT, software, or professional services environments, background in business administration/psychology/informatics/OD
Technologies
AI-driven workflows, digital tools
Responsibilities
Plan and manage change initiatives for IT operations teams, define success criteria and adoption KPIs, design targeted training programs, identify resistance and support stakeholders, align with country and business unit teams, build feedback loops for continuous improvement
Seniority
Senior, hands-on IC