Operations Enablement Specialist
Core
Clean and maintain doctor schedules in AmeriVet's ezyVet system to maximize bookable patient-facing time and improve access to care for veterinary practices.
Role type
Operations Enablement Specialist (Scheduling Optimization)
Builds
Optimized doctor schedules and appointment capacity for veterinary practices
Domain
Veterinary practice operations / Scheduling systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Multi-site appointment-based service operations, Practice information management systems (PIMS), Scheduling systems, Electronic medical records (EMR), High-volume data review, Schedule gap analysis, Appointment template configuration, Excel proficiency, Microsoft Teams/Outlook, Cross-functional coaching, Written communication
Preferred skills
Practice Manager experience, Lead Customer Service Representative (CSR) experience, Scheduling Coordinator experience
Responsibilities
Review doctor schedules weekly against standards, Resolve unnecessary schedule blocks (holds, administrative blocks), Ensure schedules are built out required weeks in advance, Validate appointment types and slot templates, Make corrections in ezyVet after Practice Manager sign-off
Seniority
Mid-level, hands-on IC