Appointment Setter | Healthcare Virtual Assistant (Remote)
Core
Coordinate patient scheduling, insurance verification, and clinic workflows for US-based virtual clinics.
Role type
Healthcare Virtual Assistant (Appointment Setter)
Builds
Patient appointment schedules and clinic operational workflows
Domain
Healthcare / US Clinic Operations
Required skills
Appointment setting, EMR management, Insurance verification, Patient reactivation, Inbound/outbound call handling, Lab audit, Refill processing
Preferred skills
Medical billing and coding
Technologies
EMR systems
Responsibilities
Verify patient benefits and insurance coverage, Reactivate past patients and maintain engagement, Answer inbound calls and assist with inquiries, Follow up on appointment confirmations and reminders, Make outbound calls to leads and potential patients, Schedule and reschedule patient appointments efficiently, Process refills and follow clinic policies, Manage electronic medical records (EMR), Audit labs and follow up on missing results, Monitor and oversee virtual clinic kiosk workflows