IT Operations Analyst I
Core
First responder for Sabre's global infrastructure and technology platforms, monitoring and mitigating incidents to support over 85,000 transactions per second.
Role type
IT Operations Analyst I (NOC/Command Center)
Builds
Operational stability of Sabre applications and infrastructure
Domain
Travel technology / Cloud-native infrastructure
Deliverable
infrastructure
Required skills
Incident triage, ITIL processes, Monitoring tools (Splunk, Zabbix, AppD, Google Console), Shift operations
Preferred skills
Knowledge base driven actions, Cross-training with Service Reliability engineers
Technologies
Splunk, Zabbix, AppD, Google Console
Responsibilities
Respond to incident alerts, Initiate calls for technical incidents, Support triage of incidents and service requests, Operate shifts for 24/7 environment, Adhere to operational directives and policies
Seniority
Junior, hands-on IC
