OCC TSMO IT Operations Analyst I
Core
Provide 2nd level support for non-production test systems (development, testing, training) ensuring operational stability for Sabre's infrastructure.
Role type
IT Operations Analyst (2nd Level Support)
Builds
Non-production test environments and systems
Domain
Travel Technology / Cloud Infrastructure
Deliverable
Infrastructure stability & incident resolution
Required skills
Incident management, Change Advisory Board (CAB) coordination, Vendor management, Technical troubleshooting, Status reporting, JIRA queue management, On-call support
Preferred skills
Project contribution, TPF engagement support
Technologies
JIRA, TPF, DXC products
Responsibilities
Manage and coordinate customer testing, Coordinate with 3rd party vendors, Manage status reporting and escalations, Engage technical resources to resolve incidents, Provide standard change review and approvals, Monitor incident and ticket queues, Provide weekday and weekend oncall support
Seniority
Individual Contributor (IC), Entry to Mid-level
