Pessoa Estagiária de Suporte ao Cliente
Core
Intern providing customer support and technical assistance for healthcare software services, handling tickets, system maintenance, and user guidance.
Role type
Customer Support Intern
Builds
Healthcare software services and support processes
Domain
Healthcare technology
Deliverable
client delivery
Required skills
Customer support, technical troubleshooting, software installation, system performance analysis, report generation, time management, MS Office, Linux/Windows Server knowledge, networking basics
Preferred skills
SQL, Datacenter infrastructure knowledge, English (intermediate/fluency), hospital workflow knowledge
Responsibilities
Assist in increasing customer satisfaction, handle open customer tickets, perform preventive and corrective maintenance, assist in software/hardware installation, verify system issues and apply corrections, follow up on resolution negotiations, support manual development, monitor client environment and open support tickets, create usage reports
Seniority
Intern