Client Management Manager (Hybrid) Newark, NJ
Core
Manage existing client relationships and develop new offerings to grow revenue for Broadridge BPO in the financial services sector.
Role type
Senior Client Management Manager
Builds
Strategic client partnerships and revenue growth initiatives
Domain
Financial Services / Business Process Outsourcing (BPO)
Deliverable
client delivery
Required skills
Relationship management, Strategic account planning, Client issue resolution, Data trend analysis, Process automation, Business intelligence, Financial services knowledge, Presentation skills, Project management
Preferred skills
Advanced degree, Relevant certifications, PowerBI proficiency
Responsibilities
Develop and maintain strong relationships with key enterprise clients; Act as primary point of contact for client inquiries and issues; Prepare and deliver strategic presentations and client reports; Manage existing client relationships including Monthly Governance Committees; Liaise with Finance, Billing, Legal and other service teams; Assist with client-led audits; Lead strategic client projects; Manage creation and delivery of client metrics and data trend analysis; Provide BPO Ops teams with client analytics support; Find opportunities for process automation/digital transformation; Utilize data tools and business intelligence tools; Work on pipeline opportunities to grow revenue.
Seniority
Senior, hands-on IC