Product Support Analyst I
Core
Frontline technical support for customers using the Sabre reservations system, diagnosing and resolving issues to ensure smooth operational performance.
Role type
Junior IC product support analyst
Builds
Sabre reservations system and related travel applications
Domain
Travel technology / Cloud-native SaaS
Deliverable
client delivery
Required skills
troubleshooting, logical analysis, time management, customer service, interpersonal skills
Preferred skills
familiarity with ITIL, XML, SQL, APIs, programming
Responsibilities
Analyze, replicate, and resolve customer technical support cases; serve as primary customer interface evaluating issue impact; research product outputs and application behaviors; collaborate with advanced support and development teams; manage daily priorities and technical growth.
Seniority
Entry-level, direct supervision
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