Head of Global Retention- Senior Director/VP (Hybrid- NYC)
Core
Leads the development and execution of the global retention model to protect revenue, improve renewals, and support long-term growth for the existing client base.
Role type
Senior Director/VP, Global Retention Strategy
Builds
Global retention model, governance frameworks, playbooks, and risk segmentation strategies
Domain
Financial Services / Client Success / Revenue Operations
Required skills
Enterprise leadership, cross-functional influence, strategic and operational execution, KPI development, scorecards, performance management, risk segmentation, executive-level communication, stakeholder management, client retention strategy, account health management
Preferred skills
Building and scaling global operating models, leading cross-functional initiatives in matrixed organizations
Technologies
None stated
Responsibilities
Leads the development and execution of the global retention model including governance, roles, scorecards, and reporting cadences; Defines and improves retention standards and playbooks across client segments; Owns risk segmentation and maintains a forward-looking view of retention and renewal risk; Partners internally to embed retention into account strategy and renewal planning; Drives collaboration across business units to act early on at-risk accounts; Tracks and communicates retention performance and root causes to improve metrics and capabilities
Seniority
Senior Director/VP, Enterprise leadership