Change Management Specialist, Membership Services
Core
Design and execute change management frameworks to embed operational changes in Membership Services, ensuring smooth adoption of new products, policies, and processes for members.
Role type
Change Management Specialist (Operations)
Builds
Coordinated change implementation plans and adoption strategies for Membership Services
Domain
Health & Wellness Technology / Membership Operations
Required skills
Change management, project coordination, stakeholder management, impact assessment, adoption measurement, AI tool fluency, data analysis
Preferred skills
Experience with AI-enabled support tools, member-first mindset, performance and health passion
Technologies
AI-enabled tools, knowledge management systems, operational performance tracking tools
Responsibilities
Manage change intake and impact assessment; Build right-sized change plans; Coordinate with Learning & Training and Support Operations; Assess impact on AI-enabled support; Track adoption and outcomes; Engage leaders and frontline teams to validate impacts.
Seniority
Mid-level, hands-on IC
