Technical Support Engineer I
Core
Provide technical support and troubleshooting for CGM software and hardware in a digital healthcare environment.
Role type
Technical Support Engineer I
Builds
CGM software solutions for healthcare professionals
Domain
Digital healthcare / e-health
Deliverable
client delivery
Required skills
IT troubleshooting, software installation and configuration, SQL database management, networking fundamentals, Microsoft OS administration
Preferred skills
Terminal Services, Citrix, Cisco routing, VPN configuration
Technologies
Microsoft Windows, Microsoft SQL, Citrix, Cisco, Terminal Services
Responsibilities
Respond to incoming support calls and document issues, analyze and resolve customer IT requests, assist with software installation and configuration on customer networks, document tickets in CRM, create internal training and documentation
Seniority
Junior, hands-on IC