Senior Associate - Client Experience Enablement
Core
Supports and enhances the Client Experience (CX) function by equipping teams with tools, resources, and processes to deliver exceptional customer interactions.
Role type
Senior Associate, CX Enablement
Builds
CX training materials, playbooks, best practices, knowledge bases, and enablement initiatives
Domain
Professional Services / Accounting / Customer Experience
Deliverable
product features
Required skills
Project management, Data analysis, Workshop facilitation, Process optimization, Stakeholder reporting, Knowledge base management
Preferred skills
CX enablement experience, Training capacity experience, Large organization experience
Technologies
CRM systems, Microsoft Office Suite, CX platforms, Data analytics tools
Responsibilities
Collaborate with CX leadership to identify enablement needs and implement solutions; Support development and rollout of CX training materials and playbooks; Assist in design and optimization of CX processes using data and feedback; Coordinate and track enablement initiatives; Maintain CX knowledge bases and resource libraries; Facilitate workshops and onboarding programs; Monitor CX metrics and provide reporting to stakeholders; Partner with technology teams to implement CX tools and dashboards.
Seniority
Mid-level individual contributor
