Product Support Specialist
Core
Provide technical support and customer assistance for digital healthcare software products, ensuring service level agreements are met while creating knowledge base articles.
Role type
Product Support Specialist (Technical Support)
Builds
CGM software products for healthcare professionals
Domain
Digital healthcare / Practice Management
Deliverable
client delivery
Required skills
Customer service experience, medical terminology, medical office workflow, medical billing, insurance knowledge, Windows OS troubleshooting, CRM documentation, script execution, independent research
Preferred skills
Knowledge of Practice Management (PM) software features
Responsibilities
Respond to customer requests via phone, chat, and email; create knowledge base articles; analyze and troubleshoot software issues; document customer tickets in CRM; pass product feature exams
Seniority
Entry-level to Junior
