Customer Contact Director – Patient Operations
Core
Build and lead patient-facing support operations (phone, chat, email) for a global weight-management program, establishing systems, processes, and culture for a team in the Philippines.
Role type
Director of Customer Contact / Patient Operations
Builds
Operational backbone, workflows, knowledge management systems, and a meritocratic support culture for a patient care platform.
Domain
Health-tech / Weight management / Patient care operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Operational leadership, function building & scaling, knowledge management, change management, team coaching, data analysis, cross-functional collaboration
Preferred skills
SQL proficiency, healthcare/health-tech experience, experience mentoring leaders
Technologies
Zendesk, Salesforce, Freshdesk, Confluence, Notion
Responsibilities
Optimize daily operations across phone, chat, and email channels; establish vision, structure, and roadmap for the support function; build learning and development frameworks; lead and coach managers and supervisors; create data dashboards and reports for senior leadership; act as operational liaison between support, medical, and product teams.
Seniority
Director, strategic leadership with hands-on execution
