Account Support Executive
Core
Support renewal sales activities, contract execution, invoicing, and customer communication for assigned regions.
Role type
Account Support Executive
Builds
Renewal contracts, invoices, and customer correspondence
Domain
Publishing (Scientific, Technical, Medical)
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Data Analytics, Action-Oriented behavior, Product and Service Knowledge, Decision Quality, Consultative Selling, Collaboration, Project Management, Organizational Savvy, stakeholder management
Preferred skills
Marketing Performance & Automatization, continuous improvement mindset, operational discipline
Technologies
Salesforce CRM, MS Word, Excel, PowerPoint
Responsibilities
Generate reports and analysis on renewal sales progress; Prepare renewals and planning (calculate journal licenses, eBook quotes); Prepare quotes and contracts in CRM/ERP to trigger invoicing; Ensure accurate invoicing and documentation; Provide first-level support on license agreement changes; Coordinate customer correspondence and agreements; Proactively communicate to align contract terms and obtain signed licenses; Manage customer requests and daily operations; Provide feedback to improve sales and support workflows; Maintain excellent knowledge of Salesforce CRM and safeguard data quality; Report on quarterly and yearly renewal closures.
Seniority
Mid-level, hands-on IC