Managing Director, Managed Services Delivery
Core
Lead the design and execution of the Managed Services client experience strategy across onboarding, transition, delivery, governance, service reviews, and expansion to create a consistent, scalable, and differentiated experience.
Role type
Senior leadership, Managing Director for Managed Services Delivery
Builds
A connected, accountable operating model for Managed Services across the full client lifecycle
Domain
Professional services, accounting, managed services, client delivery
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Managed services leadership, client relationship management, delivery governance, recurring services management, operational discipline, strategic planning, cross-functional partnership, data-driven decision making, change management, executive communication, value realization
Preferred skills
CPA, MBA, experience with AI enablement, experience with offshore teams
Technologies
AI-enabled tools, workflow automation platforms, data analytics tools
Responsibilities
Define and implement standards for client communication, meeting cadence, executive reporting, escalation management, and issue resolution; Partner with delivery leadership to ensure engagements have clear roles, KPIs, SLAs, and accountability structures; Identify friction points and translate insights into scalable operating improvements and playbooks; Collaborate with growth and account leadership to support retention and expansion; Work with transitions teams to improve onboarding consistency and accelerate time to value; Create feedback loops to improve service quality and platform performance.
Seniority
Senior, hands-on IC with executive leadership responsibilities
