Customer Relations Lead, PSA
Core
Lead and mentor the Customer Relations Center (CRC) team to resolve customer issues, ensure turnaround times, and improve service quality for collectible authentication services.
Role type
Senior Customer Relations Lead (Operations)
Builds
Customer support operations and resolution workflows for collectible authentication
Domain
Collectibles authentication and trading services
Deliverable
client delivery
Required skills
Customer service leadership, conflict resolution, policy development, operational efficiency tracking, claims resolution, multi-tasking, problem-solving
Preferred skills
Spanish fluency, familiarity with PSA standards and procedures
Technologies
CRC portal, email, phone, chat
Responsibilities
Lead and mentor the CRC team, ensure turnaround times are met, assist with claims and damage reviews, create policies and procedures, collaborate with IT on portal efficiency, educate customers on company procedures
Seniority
Senior, hands-on IC with mentorship duties