Customer Experience Associate, APAC
Core
Providing world-class customer care and operational support for drop-off events and shows for trading cards, autographs, and memorabilia.
Role type
Customer Experience Associate (Event Operations)
Builds
Customer experience at trade shows and drop-off events for collectibles
Domain
Collectibles authentication and grading industry
Deliverable
client delivery
Required skills
Event project management, logistics coordination, conflict resolution, process improvement, multi-tasking, physical lifting (up to 40 lbs), manifesting and packing
Preferred skills
None stated
Technologies
Slack, computer systems
Responsibilities
Coordinate employees traveling to shows, manage off-site drop-off events, handle product transportation and safe storage, resolve escalated customer complaints, create standard operating procedures, produce monthly event performance reports
Seniority
Individual Contributor