Front Office Manager
Core
Lead the front-of-house team at a luxury hotel to ensure smooth operations and exceptional guest arrival and departure experiences.
Role type
Front Office Manager
Builds
Guest experiences and operational efficiency for 1 Hotel Copenhagen
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Front Office operations management, team leadership and coaching, guest relations and complaint handling, hotel management systems proficiency, performance review writing, training and development, organizational skills for labor and payroll, cross-departmental collaboration, yield management and cost controls, multilingual communication
Preferred skills
Experience with TimeGrip, knowledge of hotel collective agreements, opening experience
Responsibilities
Supervise and coach Front Office Agents, Concierge, Bell, and Guest Relations staff; set service standards; handle guest complaints and requests; manage department meetings, labor, and payroll reports; collaborate with Food & Beverage and Housekeeping; ensure accurate guest data entry.
Seniority
Mid-level, hands-on IC