Customer Relations Specialist II, PSA (Temp-To-Hire)
Core
Handle customer inquiries, resolve issues, process adjustments, and maintain order data for trading card authentication and grading services.
Role type
Customer Relations Specialist (Customer Service)
Builds
Customer support resolutions and operational data accuracy for PSA and other Collectors subsidiaries
Domain
Collectibles authentication and trading cards
Deliverable
dashboards & analysis
Required skills
Customer relations, problem-solving, de-escalation, communication, listening, Google Workspace
Preferred skills
Salesforce, claims processing, shipping and handling
Responsibilities
Resolve customer queries by clarifying issues and explaining solutions, process customer adjustments, update department spreadsheets of incoming orders, escalate unresolved issues to supervisors, collaborate with Operations departments
Seniority
Entry-level to Junior, individual contributor