Customer Service Rep
Core
Ensure delivery commitments are met by assisting customers, business partners, and drivers via telephone and email to resolve issues and monitor delivery routes.
Role type
Customer Service Representative
Builds
Customer satisfaction and operational delivery tracking
Domain
Transportation logistics
Deliverable
client delivery
Required skills
telephone communication, email communication, issue diagnosis, complaint resolution, order processing, route monitoring, Microsoft Office proficiency
Responsibilities
Assist customers and business partners via telephone and email, Handle customer complaints, Diagnose and resolve problems, Monitor progress of delivery routes, Process changes or cancellations to delivery orders