Guest Experience Coordinator
Core
Serve as a key point of contact for guests throughout their stay, focusing on VIP arrivals, personalized service, problem resolution, and seamless coordination across departments to deliver a memorable experience.
Role type
Guest Experience Coordinator
Builds
Personalized guest arrival, in-house, and departure experiences for luxury hotel guests
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
VIP guest management, guest registration and room assignment, payment processing, complaint resolution, multi-department coordination, English communication
Preferred skills
Multitasking, problem-solving, flexibility, service-oriented work ethic
Technologies
Hotel property management systems, electronic room key systems
Responsibilities
Coordinate and execute VIP arrival, in-house, and departure experiences; Complete guest registration and confirm room details; Program and issue electronic room keys; Process payments and manage guest folios; Address guest concerns and complaints; Liaise with internal departments to fulfill guest requests
Seniority
Individual Contributor, operational level