Guest Service Agent - Full Time & Part Time
Core
Deliver warm, personalized service to guests from arrival to departure in a luxury hotel environment.
Role type
Guest Service Agent (Front Office)
Builds
Seamless guest stays and memorable experiences
Domain
Hospitality / Luxury Hotels
Deliverable
product features
Required skills
Guest check-in/check-out, conflict resolution, cashiering, account processing, telephone communication, local knowledge, computer systems proficiency
Preferred skills
Opera Cloud experience, previous hotel or customer service experience
Responsibilities
Engage with guests professionally, process payments and accounts, answer telephone enquiries, promote loyalty programs, liaise with housekeeping, maintain front office environment
Seniority
Entry-level to Individual Contributor
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