Specialist, Customer Care
Core
Provide excellent customer service to internal and external customers, resolving inquiries and issues for a transportation logistics network.
Role type
Customer Care Specialist
Builds
Customer support interactions and resolution steps for shippers and carriers
Domain
Transportation logistics
Deliverable
client delivery
Required skills
Customer service, data entry, issue identification, escalation management, Microsoft Office proficiency
Preferred skills
CRM technology familiarity, continuous improvement implementation, shift flexibility
Responsibilities
Take ownership of customer needs, identify problem causes and resolve them, respond to inquiries promptly, escalate issues appropriately, enter data accurately for interactions
Seniority
Entry-level to Junior
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