IT Technician
Core
Provide first-level help desk support, troubleshoot hardware/software, and maintain on-premise systems for employees in a pharmaceutical manufacturing environment.
Role type
IT Technician (Level 1 Support)
Builds
Reliable end-user computing environments and IT infrastructure
Domain
Pharmaceutical manufacturing / Healthcare
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software configuration, ticketing system management, onboarding support, inventory management, server maintenance, GMP compliance, incident response
Preferred skills
Pharmaceutical industry experience, Microsoft certifications, bilingual English/French or Portuguese, valid driver's license
Technologies
On-premise servers, IT ticketing systems, mobile devices
Responsibilities
Provide first-level help desk support, troubleshoot and repair end-user hardware and software, escalate issues to internal teams or vendors, support employee onboarding, monitor IT inventory, participate in system monitoring and security incident response, assist with on-premise server maintenance, ensure compliance with GMP and security requirements
Seniority
Junior, hands-on IC