IT Support Mitarbeiter (m/w/d)
Core
First-level IT support handling user requests via phone, remote, and on-site to ensure stable and secure IT operations.
Role type
First-level IT support specialist
Builds
Stable and secure IT operations for internal users
Domain
Corporate IT / Legal Tech
Required skills
Windows Server and Client environment management, hardware and network troubleshooting, desktop system configuration, inventory management, ticket system administration
Preferred skills
Microsoft applications proficiency, peripheral device setup, proactive communication, prioritization
Technologies
Microsoft Windows, Microsoft applications, network routers, printers, scanners
Responsibilities
Analyze and process IT support requests via phone, remote, and on-site; manage and prioritize tickets in the ticketing system; install, configure, and update IT workstations and systems; maintain IT inventory and documentation; coordinate open issues with internal and external stakeholders
Seniority
Entry-level, hands-on IC