Customer Operations Manager
Core
Manage and improve the efficiency of the quote-to-order workflow, including CRM, CPQ, order management, licensing, and entitlement tools.
Role type
Senior IC Customer Operations Manager (Quote-to-Cash)
Builds
Optimized quote-to-order processes, data governance models, and reporting dashboards for enterprise ERP and licensing systems.
Domain
Enterprise Software / ERP / Licensing & Entitlement
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Quote-to-cash process expertise, CRM/CPQ/ERP system administration, data analysis and reporting, change management, project management, SQL scripting, stakeholder management, training curriculum design
Preferred skills
MS SQL scripting, Crystal Reports/Power BI, Visio workflow diagramming, video editing, legacy system migration
Technologies
Salesforce, Salesforce CPQ, Apttus CPQ, ServiceNow, JIRA, MS Project, MS SQL, Crystal Reports, MS SSRS, MS Power BI, Visio
Responsibilities
Analyze data from CRM, CPQ, and ERP systems to recommend process improvements; Design license control mechanisms and shepherd existing licensing models; Develop test scripts, knowledge bases, and training materials; Lead system changes and migrations from legacy tools to new corporate platforms; Propose and implement tracking metrics and automated reporting.
Seniority
Senior, hands-on IC with project lead capabilities
