Director of Billing Operations | Quote-to-Cash
Core
Lead global billing operations to ensure accurate, timely, and predictable billing across SaaS, recurring revenue, and professional services models.
Role type
Director of Billing Operations (Strategy & Operations)
Builds
Scalable, accurate, and customer-focused billing function within the Quote-to-Cash organization
Domain
SaaS, Subscription, Professional Services, Finance Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Global billing operations leadership, Quote-to-Cash process expertise, SaaS/recurring revenue billing knowledge, Financial close and forecasting, Operational transformation, Cross-functional partnership, Team development and coaching
Preferred skills
Enterprise subscription billing platforms (Salesforce Billing, Revenue Cloud, Zuora), Master's degree
Technologies
Salesforce Billing, Salesforce Revenue Cloud, Zuora
Responsibilities
Lead global Billing Operations team, set priorities and performance expectations; Own billing performance metrics (accuracy, timeliness, backlog, forecasts); Partner with IT and PMO to improve processes and automation; Strengthen upstream Order Management processes; Collaborate with Accounting and Finance for financial close and AR health; Establish and improve billing controls and governance; Coach and develop the organization through change
Seniority
Director, strategic leadership with hands-on operational oversight